Customer expectations are continually increasing and evolving. As more companies strive to give customers what they want, flexibility and service have become a critical differentiator between you and your competition. Below are some of the advanced capabilities your customers will have using e-business platforms:

		One-click access to request, cancel, update and view scheduled appointments in real time
		Ability to verify if an interpreter is assigned to an appointment, view the name of the interpreter, and give real-time feedback after the appointment
		One-click access to current and archived invoices
		Option for self-service or assisted service
		Ability to browse through signed appointment forms online
		Intelligent interpreter assignment based on interpreter skills, qualifications, certifications and geographic service area
		Ability to create and view online interpreter usage reports based on predetermined parameters such as department, date, service name, language, location, etc.
		Online search functions for all appointments by services name, language, location, requesting person, telephone number, etc.
		Multi-level online access for people within your customers' organization
		Automatic notification of appointment cancellations; and
		True Internet architecture that means unlimited 24/7/365 access to information from anywhere